How Does Postmates Work?
As strange as it may sound. Many people still have no idea what Postmates is. So I always get the question “How Does Postmates Work?” Postmates is considered itself an app giving couriers an opportunity to work without a boss doing deliveries with certain requirements in different markets. From a customer perspective, Postmates is a delivery service that promises to have basically anything in your area (and a little beyond your area) delivered to you within 1 hour.
How Does Postmates Work – As A Customer
Step 1. A Customer basically downloads the Postmates app onto their Android or IOS phone. Fill in the required information and signup.
Step 2. Users are able to use the feature list of common and awesome places to purchase food, clothing or general stores and more. The list is very detailed and even shows the opening time of the store. If what you want is not on the featured list you can just click search and enter the store your item can typically be purchased from.
Step 3. You pay for the order. When Postmates courier starts your delivery you get to actually track his whereabouts on the app from your end, so you know exactly when he arrives. It is not known how long the travel will take or traffic and wait time, so Postmates take out a $30 pre-charge from your account and wait to charge you fully. When the Postmates courier actually delivers the item to you and close out the transaction on his end you will be able to see the full amount charged to your card.
How Does Postmates Work – As A Courier
Step 1. You signup to become a Postmates courier. That means you fill in the form, answer all necessary requirements, attend the onboarding session and pass the background check. It is usually quite a quick process you can do all of it on your in 2 days. You still may have to wait to pass your background check, though. Also, I want to state that different markets may or may not have certain restrictions. When we say “Markets” that basically mean the city/state you are operating in as a Postmates Courier. Examples are DC, NYC, LA, Chicago, Seattle, etc. These are all different markets. NYC and DC offer couriers the opportunity to walk and make deliveries whereas a market like Baltimore does not allow walkers and limited bike couriers. Baltimore market prefers a car or scooter as a vehicle and for a good reason because Baltimore is quite spread out.
Step 2. You want to hangout at the busiest locations in your city. Try to hang around places where there are multiple restaurants and businesses because or even lazy college students. These are ideal locations to get “pinged” for a delivery. “Ping” is just the simple word we couriers use that means when we receive a new delivery notification. Which brings us to Step 3.
Step 3. When you open the app you will be currently offline although I still use their map because it is better than Googles map (my opinion). The gray “Offline” switch means you are not taking any deliveries at the time.
When you switch the offline to “Online” you’ll notice it will turn green. This indicates you are free and available to make deliveries at the current location you are at. The red squares indicate the most active spot to hang out at in your area if you want to make a lot of deliveries. You can read about following the red squares or hotspots here.
Step 4. So from here you just wait. That is all you do. Wait, wait and wait. Sometimes you are not waiting for a long time. If you are in the Hotspot area you will not be waiting that long, but what I do personally I just walk around within the hotspot areas. Soon you will receive a notification that looks like this (and I really wanted to make this delivery instead of blogging about it, but ah well)
If the location is too far away from you or you do not feel like delivering it you can click “Skip” without any punishment. However, if you accept the delivery and then click “Cancel Delivery” for any reasons, you will be kicked offline and have to wait 5 minutes before being able to accept another delivery. This is according to the Postmates app as of 12-12-16. If you like what you see click “View details” then “Accept”.
Step 5. You head over to the restaurant or store and pick up the items the customer requested. Then you click “I’m at the pickup location” or something similar. The customers “Shopping List” will show. It’s not always a real shopping list, sometimes it’s just a burger and fries or something similar. Be sure to follow it down to the letter if possible if you want a good rating from the customer at the end of the delivery. Once you have finished ordering you use your Pex card to pay for it. If the order is prepaid you will be notified of it before reaching to the restaurant or store. Once paid for, you should take a photo of the receipt and input the total price of the order through the fleets app. This is important for verification purposes.
Step 6. A new route will show up displaying a red dot where the customer is and where you have to deliver the items. You simply take it to the customer. If no one answer or is available to pickup the order text and call the customer. If no one is still available after 10 minutes of waiting then click the option “No One Available”. You will still receive partial pay for your attempt and you can enjoy the food or give it to someone else, after all, it’s already been paid for. If it is not a food item you should bring it back to the store and you will receive your payment the instantly.
I HOPE THIS HELPS!